Last updated: 2 October 2026

1. Who we are

Ski Mobile is a ski and snowboard hire service delivered to your accommodation, operated by SARL SKI – MOBILE, a single-member limited liability company (EURL) with a share capital of €3,000, SIREN 479 184 343, registered with the Thonon-les-Bains Trade and Companies Register, EU VAT number FR43 479 184 343, registered office Lot A1, 354 route du Pré, 74110 Montriond, France. Contact: +33 (0)4 50 38 30 22 (phone), WhatsApp +33 (0)6 32 14 82 32, info@ski-mobile.com.

2. Booking

Bookings are made online on our booking site. Your order is concluded as soon as it is validated on the site: it is your confirmation, there is no need to contact us again. Last-minute bookings are welcome; a quick call is always appreciated.

During peak periods, our delivery capacity is limited. We may therefore have to close bookings on certain dates, so that we can carry out all our deliveries properly and keep every customer happy.

The customer is responsible for the accuracy of the information provided: each person’s details (height, weight, shoe size, age), place of stay, dates and a phone number we can reach during the stay. This information is used to prepare the equipment and to set the safety release of the bindings. It has to be entered for each booking. If anything changes or is incorrect, please let us know before you arrive.

If you bring your own boots, please give us the sole length in millimetres, printed on the boot shell: we adjust the bindings free of charge.

3. Delivery area and hours

We deliver to Morzine, Montriond, Les Gets, Saint-Jean-d’Aulps, Essert-Romand, La Côte-d’Arbroz, Essert-la-Pierre, Seytroux and Mont d’Évian. Le Biot can be served exceptionally, with our agreement. We do not deliver to Avoriaz. For any other place of stay, please ask us before booking.

We deliver every day of the winter season, from 8am to 8pm. Our workshop in Montriond is open to visitors from 8am to 11am and from 4pm to 7pm.

4. Prices and payment

Prices are shown in euros, including all taxes. They depend on the equipment category and the number of ski days, with a multi-day rate. There is no half-day hire. Boots, helmet and damage and theft cover are added to the price of the pack.

Payment is made by card on the booking site (all cards except American Express) or by bank transfer. Any amount not paid online is paid in cash on delivery. Our vans do not carry a card terminal.

No deposit is required.

5. Delivery, fitting and collection

On your arrival day, we call you to arrange a delivery time. The equipment, prepared and set up in advance in our workshop, is fitted in our van outside your accommodation. For legal reasons, we cannot hire out equipment on the public highway or in a public car park: please leave us access close to your accommodation.

If you arrive late, we drop the equipment at your accommodation and guide you through the fitting by phone. The next morning, we check with you that everything is fine, and a technician comes round if anything needs changing.

Touring skis, splitboards and the Ski Mojo are collected from our workshop in Montriond, during opening hours, with a short handover.

We collect the equipment from your accommodation on your last day of skiing.

6. During your stay

Equipment that doesn’t suit you: give us a call, a technician comes to your accommodation at the start or end of the day and swaps it, free of charge. If you change category, the price is recalculated: we refund the difference for a cheaper category, or charge the difference for a more expensive one, always at the multi-day rate of your rental period.

Extensions: a call is all it takes, subject to availability during peak periods. You keep your multi-day rate and your discount.

Unusable equipment: it is replaced. If you are away from your accommodation and hire replacement equipment from a shop, we refund that day’s hire on presentation of the invoice, and a technician brings you replacement equipment the same evening.

Servicing or repair of your own equipment: we collect it from your accommodation and bring it back, quote on request.

7. Cancellation and refunds

Cancellation is free and fully refunded at any time before delivery. Handover of the equipment constitutes acceptance of the hire, which is then payable in full, except in the following cases:

• injury: the remaining days are refunded, no medical certificate required;
• early departure: the remaining days are refunded, and collection of the equipment is arranged with you at your accommodation.

8. Customer responsibility

Throughout the hire period, the equipment is the customer’s responsibility, including when it is transported by a third party (chalet company, tour operator, transport provider). It is prepared for a specific person and must not be lent or sub-let.

All equipment carries a Ski Mobile marking with our phone number and a reference. It must be returned with these markings. We do not accept equipment belonging to another rental company or to a private individual in exchange for missing Ski Mobile equipment. The customer is responsible for any mix-up of equipment during the hire.

Normal wear and tear is of course accepted.

9. Damage and theft cover

When booking, you can take out damage cover, theft cover, or both. Several levels are available depending on the value of the pack; their prices are shown on the booking site. This cover is a Ski Mobile service and is not an insurance contract.

With cover: in the event of damage or theft, the equipment is replaced and you have nothing to pay. No police report is required in the event of theft.

Without cover: damage or theft is charged at replacement cost, meaning the price Ski Mobile paid for the equipment, not the shop retail price. Depreciation is applied to equipment more than one season old. If you wish to claim on your own insurance, we will provide an invoice; in the event of theft, your insurer may ask you for a police report.

Lost equipment is not covered by any cover: it is charged at replacement cost, on the same terms.

10. Complaints and mediation

In the event of a dispute, please contact us first in writing at info@ski-mobile.com: we will always look for an amicable solution.

If your written complaint is not resolved, you have the right to refer the matter, free of charge, to a consumer mediator, with a view to an amicable resolution of the dispute.

This English version is a translation. In the event of any discrepancy, the French version prevails.