The Booking Process
Book on our booking site. For each person, choose a ski pack (skis and poles) or a snowboard pack, then add boots, a helmet and damage and theft cover if needed.
You choose the equipment category, we take care of the sizes.
Touring skis, splitboards, telemark, monoski or Ski Mojo: on request, by phone or email. Telemark skis and monoskis are delivered like the rest. Touring skis, splitboards and the Ski Mojo are collected from our workshop in Montriond during opening hours (8am to 11am and 4pm to 7pm), with a short handover. It really matters: this is technical equipment, and a few minutes with us let you use it safely (fitting and removing the skins, ski or board crampons, switching the bindings between climbing and downhill mode, adjusting the Ski Mojo).
To choose the right sizes, enter for each person: name, age, height, weight and shoe size (plus goofy or regular stance for snowboards). This information is used to choose the right length of equipment and to set the safety release of the bindings. It has to be entered for each booking, so it is always up to date.
Then enter where you are staying, your arrival date and time, your first day of skiing and a phone number we can reach during your stay. Rental days are only counted from your first day of skiing.
Last-minute bookings are welcome: a quick call is always appreciated.
Pay by card on the booking site (all cards except American Express) or by bank transfer. Anything not paid online is paid in cash on delivery.
Your online order is your confirmation, no need to contact us again. Cancellation is free and fully refunded at any time before delivery.
The Delivery Process
We deliver to Morzine, Montriond, Les Gets, Saint-Jean-d’Aulps and the nearby villages (Essert-Romand, La Côte-d’Arbroz, Essert-la-Pierre, Seytroux), as well as Mont d’Évian. We do not deliver to Avoriaz. If you are staying elsewhere, please ask us before booking.
We deliver every day between 8am and 8pm. On your arrival day, we call you to arrange a delivery time that suits you. All your equipment has been prepared and set up in advance in our workshop. The fitting takes place in our van, outside your chalet: it carries everything needed to swap an item on the spot. Your technician explains why each item is right for you: boot and ski size, binding settings, pole length, helmet.
Arriving late? We drop the equipment at your accommodation and guide you through the fitting by phone. The next morning, before you head out, we check with you that everything is fine, and a technician comes round if anything needs changing.
Bringing your own boots? We adjust the bindings free of charge.
During your Holiday
You can reach us all day by phone on +33 (0)4 50 38 30 22, or on WhatsApp at +33 (0)6 32 14 82 32.
Boots too tight, skis that don’t suit you, poles too long, a helmet too snug? Give us a call: a technician comes to your chalet at the start or end of the day and swaps the equipment, free of charge. There is only an extra charge if you change category.
Extending your stay? You keep your multi-day rate and your discount.
Skis or snowboard need servicing or repair? We collect them from your chalet, service them in our workshop and bring them back. Quote on request.
The Rental Collection
On your last day of skiing, we collect the equipment from your accommodation. There is nothing for you to do.
